Azerbaijan's Unibank reported more than 250,000 clients as of Aug. 1, increasing its total by 45 percent compared to 2013.
Unibank cited its expanded range of provided services, enhanced banking technologies and service speed, as well as the implementation of a new client interaction system and a high level of trust towards the bank as the main reasons for its growth.
The Unibank branch network consists of 46 service points as well as a head office, with branches providing customers with a wide range of banking services, including depositary placement of monetary means, issuing and service of banking cards, UNISTREAM money transfers, crediting, cash management services and receiving utilities.
To improve customer service and optimize branch performance, Unibank's branches use a "single window" principle for customer service that allows patrons to register loans, deposits and bank cards, as well as money transfers and utilities, with a single bank employee rather than applying to an additional cashier or other service manager.
The "single window" system has allowed Unibank to substantially increase its customer service speed and work efficiency.
- National Bank of Ukraine removes restrictions on foreign-currency transactions, investment metals
- Black Sea Trade & Development Bank visits Azerbaijan to boost business relationships
- VTB Bank finances three new planes for SunExpress airline
- National Bank of Ukraine makes it easier for businesses to invest abroad
- National Bank of Ukraine eases lending regulations for deposit guarantee funds to other banks
- Black Sea Trade and Development Bank, Russian Federal Corp. for SMEs support business growth
- Oleg Demidov named commercial director for Rosbank Factoring
- Eurasian Development Bank sells bonds on Kazakhstan Stock Exchange
- EY World Entrepreneur of the Year event to name world's top entrepreneur
- ACBA-CREDIT AGRICOLE, Microsoft parter for Armenian digital business technology seminar