The National Bank of Ukraine reported that it received 10,919 written appeals from citizens in 2013, with personal appeals from citizens accounting for 75.6 percent of the total number of appeals.
The year saw a 7.43 percent decline in the number of appeals - down by 877 appeals - compared with 2012.
In most cases, citizens raised issues related to the relationship arising out of credit or deposit agreements, with appeals amounting to 3,031 and 2,168 - 27.76 percent and 19.86 percent - respectively.
The year saw an increase in appeals from citizens over issues involving payment systems and settlements, cash circulation, banks' registration, licensing, reorganization and resolution, and the contractual relationship between depositors and banks.
NBU experts have carefully examined all the appeals filed by citizens and taken the relevant measures, the bank said.
A total of 9,670 claims were satisfied in favor of citizens and the citizens have received explanations. More than 120 appeals are still under consideration, and the remaining appeals have been handled in accordance with Articles 5, 7, 8 and 17 of Ukraine law.
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