The Belarusian banking system is expected to undergo a large-scale modernization of all the automated data processing systems used by banks in 2014-2015, according to Deputy Chairman of the Board of the National Bank of the Republic of Belarus Sergei Dubkov.
Dubkov released the information at the 10th international BankIT forum on information technologies used in banking, which was held on November 18, BelTA reports
The banks are intent on fully replacing their software for the sake of expanding functionality and have outlined support for call and contact centers as an area to channel financial resources to offer a second line for handling complaints.
Dubkov said that virtually half of the Belarusian banks plan to overhaul the information technologies they use. He also suggested using standardized and unified software products which can be supported by developers without special competence. He discouraged using exclusive system software, according to BelTA.
The representative also noted that there was a drain of IT specialists from companies, banks and the country as a whole.
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